Zainul Abideen Abid
On 23rd August, the Punjab government, through the Department of Housing, Urban Development, and Public Health Engineering, issued orders appointing Abdul Salam as the Director of Recovery at WASA (MDA) Multan. Engineer Abdul Salam has taken charge of his new responsibilities. He had previously served in the recovery department and performed his duties successfully. According to WASA customers and senior officials, he possesses all the qualities of an effective recovery officer. He is diligent and responsible, making him a valuable asset to his organisation. His performance, adherence to principles, and professional conduct distinguish him from others. In contrast, less dedicated employees seem unhappy with his appointment, as they cannot display their usual laziness and negligence under the supervision of an honest and hardworking officer like Abdul Salam. His appointment has created difficulties for employees who neglect their duties.
For the development and improved performance of any organisation or department, having a head who is honest, competent, and dedicated is crucial. An honest leader fosters a culture of transparency and integrity, setting a positive example for all members of the organisation. Their credibility helps build trust among employees, stakeholders, and clients, which is vital for effective collaboration and decision-making. No one has any objections to Director of Recovery WASA, Abdul Salam’s timely and accurate decision-making, teamwork, professional competence, and integrity.
The Director of Recovery at WASA outlined his policies, stating that he will take several measures to improve the agency’s monthly recovery. His top priority will be the timely distribution of bills to WASA customers, ensuring they do not face difficulties in paying them. Timely billing will not only increase WASA’s recovery but also maintain customer confidence.
Another significant point he mentioned was identifying and eliminating illegal connections. According to him, WASA will identify illegal water supply and sewerage connections and include them in the recovery network. This move will not only increase WASA’s revenue but also ensure the fair use of water and sewerage resources.
The third significant policy mentioned by the Director of Recovery is the disconnection of WASA defaulters’ connections. By cutting off the services of those who fail to pay their bills, the policy aims to compel defaulters to settle their dues on a monthly basis. This move is expected to directly address the issue of unpaid bills and will play a crucial role in improving WASA’s financial health.
This strategy is not only a practical approach to securing regular revenue but also a clear signal that non-compliance will have immediate consequences. By ensuring that customers meet their financial obligations, WASA can achieve greater financial stability, which is essential for its continued operation and ability to deliver quality services. Moreover, this policy will help reduce the number of persistent defaulters, thereby fostering a culture of accountability and encouraging timely payments from all customers.
Ultimately, the disconnection policy is anticipated to be highly effective in enhancing service delivery, as the additional revenue collected can be reinvested in infrastructure improvements, better maintenance, and expanded services. By enforcing this policy, WASA aims to safeguard its financial interests and enhance overall operational efficiency, leading to better services for all its customers.
For effective recovery, it is crucial that all departments within the agency fully meet their responsibilities in a comprehensive manner. This goes beyond merely focusing on financial recovery; it also involves tackling operational challenges related to sewerage and water supply and swiftly resolving customer complaints. Addressing customer complaints promptly and effectively is vital for maintaining the quality of services and ensuring public satisfaction. When departments respond quickly to issues and complaints, it builds trust within the community and helps prevent service disruptions that could negatively impact recovery efforts.
Moreover, effective handling of all operational aspects enables WASA to improve its overall performance. By maintaining high standards of service and addressing any gaps or shortcomings immediately, the agency can foster stronger customer relations, which is key to ensuring timely payments and ongoing support from the community.
Ultimately, a well-rounded approach where every department actively contributes to resolving both financial and operational challenges allows WASA to achieve its financial recovery targets. It ensures that the organisation is not only financially stable but also reliable and trusted by its customers, paving the way for long-term sustainability and growth.
Director of Recovery Abdul Salam clarified that no recovery inspector, assistant, or circle in charge will be transferred. “We need to move WASA forward. My doors are open to all WASA customers. There is no need for recommendations to approach me or to get any legitimate work done.”
