Amjad Mehmood
Islamabad— The service standards of Etihad Airways are continuously downgrading for Pakistani air travelers reported to Daily Spokesman by passengers of a flight carrying the Indonesian Embassy staff, Editor Daily Spokesman, and other fellow passengers who were en route to Islamabad International Airport from Abu Dhabi Airport after attending a 38th trade expo in Indonesia.
The passengers complained about missing luggage, poor food quality, and uncomfortable seating space in the aircraft. Reportedly, cases of missing luggage, especially on connecting flights are very common and passengers are facing difficulty in getting back their missing luggage.
The airline staff deputed at the Islamabad International Airport simply registered missing luggage complaints and asked the passengers to wait for a call to collect luggage or keep visiting the airport for an update. When the complaint was reported to the Pakistan Civil Aviation Authority, it was learned that such complaints are being received frequently. Etihad Airways management pays no head to passengers’ complaints and extending compromised services to Pakistani air travelers.
Etihad Airways operates big flight operations to various destinations from Pakistan especially for Hajj and Umrah pilgrimages while passengers’ complaints are constantly rising about food quality, seating space, and missing luggage. Pakistan Civil Aviation Authority is required to take serious notice of the compromised services of Etihad Airways.